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Shipping and Handling Policy
On orders where Standard Freight applies (via Canada Post, Canpar or LTL-Less than Truckload or Skid shipments), Wintergreen will ship pre-paid and add 15% shipping and handling to your invoice.
MINIMUM FREIGHT CHARGE
For all orders with a subtotal of $66.00 or under, a minimum freight charge of $9.95 will be added. Orders with a subtotal over $66 will be charged 15% freight. Note: If items cannot be shipped within these minimums we will contact you with a freight quote.
Please inform Customer Service of any Special Delivery Requirements at the time of placing your order. The more information on delivery conditions you can provide, the better for our Quote Team to provide an accurate quote for freight & delivery.
While our standard freight percentage apply to most orders, there are occasions where we review orders and are required to present an updated, accurate freight quote amount as determined based on Carrier rates. In these instances, you will be contacted by a member of our Team with a freight quote, for your approval. These special delivery requirements include, but are not limited to: inside, beyond threshold delivery, delivery to a specific room or floor in the building, oversized items, and delivery to remote addresses.
Please note that “delivery” refers to a threshold delivery and includes delivery to a safe exterior area such as a garage, covered porch or just inside the exterior door of the building.
Drivers will not provide delivery beyond the door of the building. If beyond threshold delivery is required, it is considered to be a special requirement and will require a review of freight charges.
All freight charges beyond Provincial forwarding points are the responsibility of the customer. Please call for a freight quote.
Delivery service does not include set up, assembly of items, haul away or removal of packaging materials and debris. Should you require installation, assembly and/or debris removal, please contact us and we would be happy to provide you with a quote.
Please contact us if any of the following special conditions apply:
- You require inside delivery (beyond the door of the building)
- Delivery to a specific location within the building
- Is the location a Beyond destination
- Is not a ground floor delivery and you require special handling such as a second floor or basement
- Pallets will need to be disassembled to get order through delivery doors or inside doors
Please note: In the case of remote/extreme remote shipping locations and oversized items, we will be reviewing freight charges and will contact you regarding your order. Please see a list of remote destination postal codes below or contact us for confirmation.
SHIPPING & HANDLING Surcharge applies for shipments meeting any of the following criteria
- Destination is beyond the provincial forwarding points to Labrador, the Yukon, Northwest Territories and Nunavut
- Destination is serviced by air only, ice roads, rail, ferries, barge or sealift. The shipment is prepaid to a forwarding point and collect beyond at the responsibility of the Customer.
- Shipment requiring inside delivery (beyond the door of the building), special handling such as a second floor, delivery to a specific location within the building. In such cases please notify Customer Service at the time you place the order.
- Shipments to a Remote Destination..i.e. destined to any FORWARD SORTATION LOCATION (first three characters of the postal code) listed below
REMOTE DESTINATION
Shipments destined to an address with one of the following postal codes is considered a Remote Destination. Orders being shipped to addresses considered to be a Remote Destination (by Canada Post standards), the Shipping charge is a minimum of 25% of the merchandise subtotal. Shipments to Remote Destinations may be charged actual freight if the minimum 25% shipping charge does not cover the cost of shipping. You will be contacted if this happens.
Wintergreen’s Standard Shipping method for a parcel shipment can be either Canada Post or Canpar depending on the destination and address provided. For LTL (Less than Truckload or Skid shipments), a Bonded & Insured LTL Carrier is used. Shipments via Canpar cannot be delivered to a P.O. box.
Please note that free shipping and promotional offers do not apply to certain items (where indicated) when shipped.